RoyalHealth and Atelio — Transforming Imaging Center Payments

The Challenge

Imaging centers face increasing challenges around financial operations:

• Refund Delays: Manual processes delay patient refunds by up to 90 days, creating frustration for patients and staff.
• High Credit Card Fees: Rising transaction fees burden clinics and, ultimately, patients.
• Soaring Technology Costs: Healthcare organizations have seen a 40% increase in technology spend, which is unsustainable.

The solution

RoyalHealth, in collaboration with Atelio, introduced three innovative solutions:

1. Pay by bank:
   • Patients can pay seamlessly by linking their bank accounts, reducing reliance on credit cards.
   • Clinics avoid high processing fees, cutting transaction costs from 3.5% to 2%.

“We expect to lower the cost to the merchant from three and a half percent… to two percent. That is a significant amount of money.”

2. Automated Refunds via RoyalPay Wallet:
   • Refunds are issued automatically as soon as claims are adjudicated, saving up to 90 days.
   • Patients receive instant notifications, improving satisfaction and retention.

“Our wallet is going to automatically bring the refund back as soon as it’s adjudicated, eliminating all of the human work in between and actually presenting the patient with a satisfied experience.”

3. Corporate Credit Card:
   • Imaging centers gain access to embedded financial tools, allowing for easier expense management and spending capabilities.

“We expect to lower the cost to the merchant from three and a half percent… to two percent. That is a significant amount of money.”

Results

• 90-Day Time Savings on Refunds: Patients receive refunds without delays or phone calls.
• Significant Cost Reductions: Clinics lower transaction costs and earn rewards to offset software expenses.‍
• Improved Patient Satisfaction: Faster refunds and seamless payments enhance patient experience and trust.

Conclusion

Through its partnership with Atelio, RoyalHealth has positioned itself as a leader in financial innovation for imaging centers. By eliminating friction, reducing costs, and improving workflows, RoyalPay empowers clinics to focus on what matters most: delivering exceptional patient care.